Global Technology Leader saves 60+% through hyper-automation with LLM based feedback architecture Objectives To transform customer experience using LLM-based hyper-automation solutions The current conversational AI solution deployed is trained on limited intents and phrases and is unable to map 50% ...
Overhauling Customer Service with Neural Networks and Advanced Generative Models Using computer vision, deep learning architecture, proactive monitoring and smart agent assist Objectives Audio quality issues in customer service calls impact 5-7% of call volume The audio call quality is manually eval...
A validation and consulting project for cloud migration for a north American fintech leader to establish performance benchmarking. Objectives Establish performance baseline for the existing platform with respect to non-UI channel transactions (teller, internet banking, ATM etc.) and nightly batch pe...
Customer experience design strategy for exponential adoption of Digital Channel for a Leading Bank. Objectives To undertake radical end-to-end transformation of customer experience for digital channels. To become industry leader as Financial Services partner To service 70%+ customer service requests...
A platform architecture consulting project for a global software firm for demand forecasting using a configurable and highly scalable forecasting system for a significant cost optimization and NPI improvement program across channels and geographies. Objectives Improve forecasting accuracy from 65% t...
A platform consulting and solutioning project for a global insurance leader to build a consolidated, omnichannel chatbot solution that offers a consistent experience across web, mobile, and on WhatsApp. Objectives Build an omnichannel conversational system for FAQs, Business Intelligence, IT Service...

DevOps Engineer

Industry experience: 10 Years
Location: Pune

Agivant is a new-age AI-First Digital and Cloud Engineering services company that drives Agility and Relevance for our client's success.

Powered by cutting-edge technology solutions that enable new business models and revenue streams, we help our customers achieve their trajectory of growth.

Agility is a core muscle, an integral part of the fabric of a modern enterprise.

To succeed in an ever-changing business environment, every modern organization needs to adapt and renew itself quickly. We help foster a more agile approach to business to reconfigure strategy, structure, and processes to achieve more growth and drive greater efficiencies.

Relevance is timeless, and is the only way to survive, and to thrive.

The quest for relevance defines the exponential acceleration of humanity. This has presented us with a slew of opportunities, but also many unprecedented challenges. With technology-led innovation, we help our customers harness these opportunities and address the myriad challenges.