In today’s digitally connected landscape, customers demand seamless and personalized interactions across every touchpoint. Agivant’s Omni-Channel Experience Platform empowers businesses to deliver exceptional customer journeys, driving loyalty and maximizing engagement.
Customer
Touchpoints
- Web Portal
- Mobile App
- Social Channels
- Chatbots (with AI/LLM integration)
+ method(type): type
+ method(type): type
Experience
Management
Digital Experience Management
Tools (Adobe, WordPress, etc.)
Drag-and-drop or low-code interface
Content as
Service (CaaS)
- Centralized Content Repository
- Content Management System
(Drupal, ContentStack, etc.) - Social Channels
- API for content distribution across
channels
Analytics &
Insights
- Data collection points across all touchpoints
- Analytics Engine
- Social Channels
- Dashboard and Reporting
AI/Innovation
Layer
- LLM-powered Conversational Al (Dialogflow, Azure BOT, etc.)
- Metaverse/AR/VR Integration Modules
Customer Service
Automation
- Knowledge Base
- Al-Powered Self-Service Tools
- Workflow Engine / Rule-based
Automation - Ticketing System (If applicable)
Key Features
True Omnichannel Engagement : Provide consistent, effortless customer experiences across web, portals, mobile apps, social media, and intelligent chatbots. Customers can switch channels without losing context, ensuring a frictionless journey.
Comprehensive Customer Service Automation : Streamline support operations with AI-powered self-service tools and automation. Resolve routine inquiries instantly, freeing up agents to focus on complex issues and enhancing customer satisfaction.
Content as a Service (CaaS) : Deliver relevant and impactful content across all digital channels, ensuring a unified brand message and a compelling customer experience.
Digital Experience Composition : Empower marketing and customer experience teams to rapidly create and customize dynamic digital experiences without extensive coding knowledge.
AI-Driven Innovation : Harness the power of Large Language Models (LLMs) for intelligent conversational AI bots that offer superior customer support and personalized recommendations.
Metaverse, AR, and VR Integration : Create cutting-edge, immersive customer experiences that blend the digital and physical worlds, transforming how customers interact with your brand.
Diverse Choice of Technology Providers
to deliver a best-in-class, integrated platform.
Benefits of Choosing Agivant
Elevated Customer Satisfaction
30% higher customer satisfaction score – delighted customers with the personalized, always-available service they desire, boosting loyalty and advocacy.
Increased Operational Efficiency
Streamline workflows, reduce costs, and enhance customer support response times.
Enhanced Brand Perception
Position your brand as a leader in digital innovation and customer-centricity.
Data-Driven Insights
2-3 times more customer data helping you gain deep customer insights to power future decision-making and continuous experience improvement.
Ready to revolutionize your customer experience? Contact Agivant today to book a consultation and discover how our framework for Omni-Channel Experience Platform can transform your business.
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