In today’s digitally connected landscape, customers demand seamless and personalized interactions across every touchpoint. Agivant’s Omni-Channel Experience Platform empowers businesses to deliver exceptional customer journeys, driving loyalty and maximizing engagement.

Customer
Touchpoints

  • Web Portal
  • Mobile App
  • Social Channels
  • Chatbots (with AI/LLM integration)

+ method(type): type
+ method(type): type

Experience
Management

Digital Experience Management
Tools (Adobe, WordPress, etc.)

Drag-and-drop or low-code interface

Content as
Service (CaaS)

  • Centralized Content Repository
  • Content Management System
    (Drupal, ContentStack, etc.)
  • Social Channels
  • API for content distribution across
    channels

Analytics &
Insights

  • Data collection points across all touchpoints
  • Analytics Engine
  • Social Channels
  • Dashboard and Reporting

AI/Innovation
Layer

  • LLM-powered Conversational Al (Dialogflow, Azure BOT, etc.)
  • Metaverse/AR/VR Integration Modules

Customer Service
Automation

  • Knowledge Base
  • Al-Powered Self-Service Tools
  • Workflow Engine / Rule-based
    Automation
  • Ticketing System (If applicable)

Key Features

Businessman showing Franchise system on a mobile device.

True Omnichannel Engagement : Provide consistent, effortless customer experiences across web, portals, mobile apps, social media, and intelligent chatbots. Customers can switch channels without losing context, ensuring a frictionless journey.

2232

Comprehensive Customer Service Automation : Streamline support operations with AI-powered self-service tools and automation. Resolve routine inquiries instantly, freeing up agents to focus on complex issues and enhancing customer satisfaction.

Content marketing concept. Business, Technology, Internet and network concept.

Content as a Service (CaaS) : Deliver relevant and impactful content across all digital channels, ensuring a unified brand message and a compelling customer experience.

full-shot-woman-online-shopping

Digital Experience Composition : Empower marketing and customer experience teams to rapidly create and customize dynamic digital experiences without extensive coding knowledge.

person-using-ai-tool-job

AI-Driven Innovation : Harness the power of Large Language Models (LLMs) for intelligent conversational AI bots that offer superior customer support and personalized recommendations.

Metaverse, AR, and VR Integration : Create cutting-edge, immersive customer experiences that blend the digital and physical worlds, transforming how customers interact with your brand.

Strategic Alliances

Industry-Leading Partnerships: We collaborate with top technology providers like

to deliver a best-in-class, integrated platform.

Benefits of Choosing Agivant

Elevated Customer Satisfaction

30% higher customer satisfaction score – delighted customers with the personalized, always-available service they desire, boosting loyalty and advocacy.

Increased Operational Efficiency

Streamline workflows, reduce costs, and enhance customer support response times.

Enhanced Brand Perception

Position your brand as a leader in digital innovation and customer-centricity.

Data-Driven Insights

2-3 times more customer data helping you gain deep customer insights to power future decision-making and continuous experience improvement.

Ready to revolutionize your customer experience? Contact Agivant today to book a consultation and discover how our framework for Omni-Channel Experience Platform can transform your business.

Partnerships and Solutions

Ajay Malgaonkar

Chief Digital Delivery Officer

Ajay is a seasoned technology leader with over 28 years of experience driving digital transformation across global enterprises and helping clients achieve their strategic objectives. Ajay’s passion for innovation-led growth, coupled with his ability to scale operations while maintaining agility, makes him a natural fit for Agivant’s mission.


Before joining Agivant, Ajay spent a decade at Prolifics Corporation, a US-headquartered digital engineering firm, where he led integrated engineering teams and delivered transformative AI-driven solutions to marquee clients. His focus on innovation, scalability, and agility made him a key architect of Prolifics’ digital success.


Earlier in his career, Ajay spent ten years at Infosys, where he led the digital practice and delivered large-scale, complex e-commerce and transformation programs across North America, Europe, and the Asia-Pacific region. Ajay’s impact has been widely recognized in the industry. In 2023, he was named one of India’s Next 100 Future CIOs by ITNext and received the ET Inspiring Leader Award.


He holds a Bachelor's degree in Engineering from Sardar Patel College of Engineering and a Post Graduate Diploma in Information Systems from the Somaiya Institute of Management Studies and Research in Mumbai. Ajay’s career reflects a consistent ability to scale digital operations, lead high-impact transformations, and inspire cross-functional teams to deliver value with speed and precision.

Agivant Technologies

Sandeep Kishore

Founder and CEO

Sandeep is a proven CEO, key strategist, and trusted board director with over three decades of experience in the technology industry. He is a highly effective coach and mentor, known for his bold thinking and innovation. Throughout his career, Sandeep has demonstrated a remarkable ability to create and grow successful businesses.

Before founding Agivant, Sandeep served as an Executive Partner with Siris Capital Group, a leading Private Equity firm. Prior to that, he was the CEO & MD of Zensar Technologies from 2016-2021, where he spearheaded a massive turnaround, transforming the company into a fully digital enterprise. This successful transformation was featured as a case study by both Harvard Business School and London Business School.

Sandeep's career also includes over 25 years at HCL Technologies, where he held various leadership roles and built several billion-dollar businesses. An alumnus of IIT Bombay, he is a dedicated board advisor, mentor, and passionate advocate for social impact. He co-founded the Har Asha Foundation, a philanthropic initiative focused on helping young adults develop essential workforce skills. Beyond his professional achievements, Sandeep is also a published poet with two acclaimed books.

Agivant Technologies

Shree Krishna Somani

Head of Business Success

Shree is a dynamic and accomplished leader, uniquely positioned at the intersection of finance, strategy, and technology. As Head of Business Success at Agivant Technologies, he is focused on driving client centricity and overall organization effectiveness. He has a proven track record of delivering impactful results in leadership roles, consistently demonstrating an ability to translate vision into tangible outcomes.


Prior to Agivant, Shree served as Assistant Vice President at Aavas Financiers Ltd, where he led Business Process Re-engineering and Digital Transformation initiatives, showcasing his ability to modernize operations and enhance efficiency. He also contributed to enterprise risk analytics and strategic planning. Earlier, during his tenure in the CEO’s Office at Zensar Technologies, he played a pivotal role in driving corporate and business strategy, advising on M&A evaluations, and leading key strategic initiatives for the CEO. Shree began his leadership journey with the Aditya Birla Group Leadership Program.


An alumnus of XLRI Jamshedpur and University of Delhi, Shree blends a strong academic foundation with extensive practical experience. This combination underpins his proven ability to drive significant impact and deliver compelling business results across complex organizational landscapes.

Agivant Technologies