Boost your customer interactions with Agivant’s Verbatim AI! Go beyond transcription, unlock AI-powered insights to improve decisions, streamline operations, and wow your customers.
Harness the full potential of your customer interactions with Agivant’s Verbatim AI Solution. Our cutting-edge technology goes beyond simple transcription, providing AI-powered insights that empower you to make data-driven decisions, streamline operations, and deliver exceptional customer experiences.
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This is the power of Conversational Business Insights Gen-AI.
Key Features
AI Summarization for Better Decisions
We’re actively developing solutions that optimize the entire customer journey, including pre-call interactions and post-call follow-up. Gain valuable insights from every touchpoint, enabling you to identify trends, track sentiment, and make informed decisions.
Multimodal Summarization
Go beyond text. Our AI integrates transcripts with other data like agent sentiment, customer emotion, and keywords to paint a richer picture of each call. Understand the nuances of the conversation and unlock deeper meaning.
Real-time Summarization
Get insights as they happen. Agivant summarizes key points live during the call, helping agents navigate conversations effectively and offering real-time guidance for optimal outcomes.
Actionable Recommendations
Don’t just gather data, act on it. Agivant generates actionable recommendations based on the call content, suggesting follow-up actions, identifying training needs for agents, and providing a pathway to improvement.
Personalization
Tailored insights for diverse needs. We adapt call summaries to different audiences, delivering high-level reports for managers and detailed action prompts for agents. Everyone gets the information they need, right when they need it.
Key Benefits
Improved decision-making
Data-driven insights guide strategic choices and optimize your customer journey.
Enhanced agent performance
Real-time guidance and actionable recommendations empower agents to excel.
Reduced operational costs
Streamlined processes and improved efficiency save time and resources.
Exceptional customer experiences
Deeper understanding of customer needs leads to personalized interactions and increased satisfaction.
