Tech Support
Operationalizing Enterprise AI and Products at Scale. We turn experimental AI into bulletproof product infrastructure-bridging the gap between R&D notebooks and mission-critical scale with guaranteed SLAs.
The Critical Operational Void
Why Standard IT Support Fails Intelligent Products
AI Products don’t
break like software.
They decay silently.
Accuracy Decay
The Silent Failure
Technical Issue
Concept Drift &
Feedback Loops
Operational Gap
IT Ops monitors latency.
Data Science focuses on R&D.
No one owns live performance.
Revenue bleeds silently while dashboards show Green.
Compliance Risk
The Black Box
Technical Issue
Explainability
Gap
Operational Gap
Logs capture requests, not
reasoning. Support cannot re
construct model state.
Regulatory fines and erosion
of brand trust.
Unit Economics
The Cost Trap
Technical Issue
Inefficient
Inference Scaling
Operational Gap
Generic auto-scalers don’t un
derstand GPU saturation or
quantization.
Cloud bills explode, destroying
product margins.
Core Capabilities (Deep Dives)
Velocity at Scale
Detect & resolve drift
Compute Efficiency
Cost orchestration
Incident Response
24/7 Specialized SRE
Governance
Audit & Compliance
Strategic KPIs
Optimized
Model ROI
< 5 Min
Mean Time to Detect
Accelerated
Deployment Velocity
Mitigated
Regulatory Risk
Evolving from Reactive to Predictive
The paradigm shift in operational responsibility.
Team Skillset
General IT / DevOps
ML Ops / Data Engineering
The Agivant Advantage
Velocity at Scale
We align our Service Level Agreements with your business. We measure success not just by Uptime, but by Inference Quality and Drift Response Time.
Multi-Platform Expertise
We are platform-agnostic. We support systems built on AWS SageMaker, Google Vertex AI, Azure ML, Databricks, or custom Kubernetes/Ray stacks.
Seamless Integration
We act as an extension of your team. We plug into your Ticketing, Alerting, and Communication tools.
Jira, ServiceNow, Zendesk
Jira, ServiceNow, Zendesk
Jira, ServiceNow, Zendesk
End-to-End Ownership of the Decision Layer
Agivant is not a generic help desk. We serve as a specialized Technical Operations Partner, integrating directly with your engineering teams.
Monitor
Tracking mathematical quality (Accuracy, Drift, Fairness).
Triage
Root cause investigation (Data vs Model vs Infra).
Resolve
Remediation workflows (Retraining, Rollbacks).
Optimize
Tuning serving infra for cost and latency.
Proactive Support Lifecycle
Intelligence Monitoring
Is it Right?
Drift Detection
Real-time KL Divergence & PSI alerts.
Confidence Tracking
Alerts on score distribution drops.
Bias Shielding
Continuous fairness evaluation.
Resolution (The Fix)
Champ/Challenger
Auto-trigger retraining pipelines.
Safe Rollouts
Shadow & Canary orchestration.
Instant Rollback
One-click reversion to stable state.
Performance Ops
Latency & Cost
Smart Autoscaling
Queue-depth based scaling policies.
Throughput Tuning
Dynamic batching & quantization.
Cost Right-Sizing
Optimal instance recommendations.
Governance
Audit & Trust
Decision Logs
Full trace: Input + Model + Output.
Explainability
On-demand SHAP/LIME insights.
Compliance Reports
Auto-generated fairness audits..
Built to Operate
Interactive demonstrations of the Agivant Platform.