Agivant's Conversational AI Methodologies Using Google DialogFlowCX

The Agivant Conversational AI Platform takes a comprehensive approach to expedite the creation of conversational AI solutions (Chatbot/Virtual Assistants) by incorporating automation and integration throughout various stages of the development process, including prototyping, design, testing, and analytics.

Taking the Google Dialogflow CX tool case study, the Agivant Conversational AI Platform combines named and adaptable integration with the existing technology of enterprises, minimizing the need for extensive change management. Moreover, it fills existing gaps by enhancing your ecosystem with cutting-edge toolsets.

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Agivant Conversational AI Platform with Google Dialogflow CX implementation offers various application scenarios tailored to various industries, from Business to IT Operations. With its intuitive graphical flow orchestration, business users can design chat flows, customize use cases, and preconfigure knowledge bases for culture-specific interactions.

Some of the essential attributes of Google Dialogflow’s impact and potential from Agivant Conversational AI Team are as follows:

Human Language Conversation
By leveraging natural language processing (NLP) and machine learning, DialogFlow enables developers to build chatbots and virtual assistants to understand and respond to user queries more intuitively. Agivant team has made significant developments in creating natural and human-like conversations.
Standardizing Al
DialogFlow has played a crucial role in standardizing Al by making it accessible to a broader audience by providing a user-friendly interface and community support.
Agivant team leveraged this to open new opportunities for businesses of all sizes by implementing conversational Al in various applications, from customer support to virtual companions.
Contextual Understanding
Dialogflow’s ability to understand the context of a conversation using intents and entities enabled our developers can design Al systems that remember and refer back to previous user inputs, leading to more meaningful and personalized interactions. This contextual understanding enhances the overall user experience, as Al can maintain a coherent and ongoing dialogue.
Multilingual Capabilities

With the increasing globalization and diverse user bases of Agivant customers, DialogFlow’s support for multiple languages and multimodal interactions has become a game changer. It allows businesses to engage with users from different regions and language backgrounds, breaking down walls and expanding their spread.

Furthermore, the integration of voice, text, and other modalities enables users to interact with Al systems using their preferred mode of communication.

Continuous Learning and Training

DialogFlow’s machine-learning capabilities enable conversational bots to train and improve continuously over time. The Al system can adapt its responses, identify patterns, and refine its understanding of user intent by analyzing user interactions, feedback, and relevant data.

In Agivant, we establish this iterative learning process to make the Al system more accurate, efficient, and personalized as it gains more exposure to real-world conversations.

Ethical Concerns
As conversational Al becomes more prevalent, DialogFlow raises critical ethical considerations. It prompts discussions about privacy, data security, and the responsible use of Al.
Agivant developers using DialogFlow prioritize transparency, consent, and protection of user data, ensuring that their developed agents adhere to ethical guidelines and regulations.
In summary, Google Dialogflow has revolutionized conversational AI, and the Agivant Conversational AI Platform team managed to leverage its full ability to solve multiple industry use cases such as Customer Service and Support, E-commerce and Retail, HR Support, Healthcare and Telemedicine, Banking and Finance, Travel and Hospitality, etc.

Large Language Model Integration

Conversational AI Platforms and LLM models offer a powerful combined effect that takes conversational experiences to new heights. By integrating LLMs, such as PaLM 2/Open AI, into Conversational AI Platforms, businesses can leverage these models’ advanced language processing and generation capabilities to create more intelligent, context-aware, and human-like interactions.
LLMs excel in understanding and generating natural language text, allowing them to comprehend user queries and generate responses that mimic human conversation. This integration enables Conversational AI Platforms to benefit from the extensive pre-training and language knowledge encapsulated within LLMs, enhancing their understanding of user intent and improving the quality of responses.
Agivant Conversational AI team assists businesses in swiftly developing, training, evaluating, and implementing conversational AI interfaces. They seamlessly handle the entire lifecycle of conversational AI, including integration with top-notch LLM models.
Agivant team has successfully created multiple modules, POC, and POV, to leverage the LLM model’s power with Google DialogFlow usability to solve advanced industry-level problems such as Cross-Lingual Conversations, Enhancing Emotional Intelligence, Collaborative Problem Solving, Domain-Specific Conversational Expertise, etc.
Featuring, as below, an illustrative use case where the LLM model is used to generate an SQL query, validate it, and the same is then used for fetching data from SQL DB. This generic use case can be used as a base model for any industry and can be plugged in with any backend technology.

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Ajay Malgaonkar

Chief Digital Delivery Officer

Ajay is a seasoned technology leader with over 28 years of experience driving digital transformation across global enterprises and helping clients achieve their strategic objectives. Ajay’s passion for innovation-led growth, coupled with his ability to scale operations while maintaining agility, makes him a natural fit for Agivant’s mission.


Before joining Agivant, Ajay spent a decade at Prolifics Corporation, a US-headquartered digital engineering firm, where he led integrated engineering teams and delivered transformative AI-driven solutions to marquee clients. His focus on innovation, scalability, and agility made him a key architect of Prolifics’ digital success.


Earlier in his career, Ajay spent ten years at Infosys, where he led the digital practice and delivered large-scale, complex e-commerce and transformation programs across North America, Europe, and the Asia-Pacific region. Ajay’s impact has been widely recognized in the industry. In 2023, he was named one of India’s Next 100 Future CIOs by ITNext and received the ET Inspiring Leader Award.


He holds a Bachelor's degree in Engineering from Sardar Patel College of Engineering and a Post Graduate Diploma in Information Systems from the Somaiya Institute of Management Studies and Research in Mumbai. Ajay’s career reflects a consistent ability to scale digital operations, lead high-impact transformations, and inspire cross-functional teams to deliver value with speed and precision.

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Sandeep Kishore

Founder and CEO

Sandeep is a proven CEO, key strategist, and trusted board director with over three decades of experience in the technology industry. He is a highly effective coach and mentor, known for his bold thinking and innovation. Throughout his career, Sandeep has demonstrated a remarkable ability to create and grow successful businesses.

Before founding Agivant, Sandeep served as an Executive Partner with Siris Capital Group, a leading Private Equity firm. Prior to that, he was the CEO & MD of Zensar Technologies from 2016-2021, where he spearheaded a massive turnaround, transforming the company into a fully digital enterprise. This successful transformation was featured as a case study by both Harvard Business School and London Business School.

Sandeep's career also includes over 25 years at HCL Technologies, where he held various leadership roles and built several billion-dollar businesses. An alumnus of IIT Bombay, he is a dedicated board advisor, mentor, and passionate advocate for social impact. He co-founded the Har Asha Foundation, a philanthropic initiative focused on helping young adults develop essential workforce skills. Beyond his professional achievements, Sandeep is also a published poet with two acclaimed books.

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Shree Krishna Somani

Head of Business Success

Shree is a dynamic and accomplished leader, uniquely positioned at the intersection of finance, strategy, and technology. As Head of Business Success at Agivant Technologies, he is focused on driving client centricity and overall organization effectiveness. He has a proven track record of delivering impactful results in leadership roles, consistently demonstrating an ability to translate vision into tangible outcomes.


Prior to Agivant, Shree served as Assistant Vice President at Aavas Financiers Ltd, where he led Business Process Re-engineering and Digital Transformation initiatives, showcasing his ability to modernize operations and enhance efficiency. He also contributed to enterprise risk analytics and strategic planning. Earlier, during his tenure in the CEO’s Office at Zensar Technologies, he played a pivotal role in driving corporate and business strategy, advising on M&A evaluations, and leading key strategic initiatives for the CEO. Shree began his leadership journey with the Aditya Birla Group Leadership Program.


An alumnus of XLRI Jamshedpur and University of Delhi, Shree blends a strong academic foundation with extensive practical experience. This combination underpins his proven ability to drive significant impact and deliver compelling business results across complex organizational landscapes.

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