Agivant's Conversational AI Methodologies Using Google DialogFlowCX

The Agivant Conversational AI Platform takes a comprehensive approach to expedite the creation of conversational AI solutions (Chatbot/Virtual Assistants) by incorporating automation and integration throughout various stages of the development process, including prototyping, design, testing, and analytics.

Taking the Google Dialogflow CX tool case study, the Agivant Conversational AI Platform combines named and adaptable integration with the existing technology of enterprises, minimizing the need for extensive change management. Moreover, it fills existing gaps by enhancing your ecosystem with cutting-edge toolsets.

Agivant Conversational AI Platform with Google Dialogflow CX implementation offers various application scenarios tailored to various industries, from Business to IT Operations. With its intuitive graphical flow orchestration, business users can design chat flows, customize use cases, and preconfigure knowledge bases for culture-specific interactions.

Some of the essential attributes of Google Dialogflow’s impact and potential from Agivant Conversational AI Team are as follows:

By leveraging natural language processing (NLP) and machine learning, DialogFlow enables developers to build chatbots and virtual assistants to understand and respond to user queries more intuitively. Agivant team has made significant developments in creating natural and human-like conversations.
DialogFlow has played a crucial role in standardizing Al by making it accessible to a broader audience by providing a user-friendly interface and community support.
Agivant team leveraged this to open new opportunities for businesses of all sizes by implementing conversational Al in various applications, from customer support to virtual companions.
Dialogflow’s ability to understand the context of a conversation using intents and entities enabled our developers can design Al systems that remember and refer back to previous user inputs, leading to more meaningful and personalized interactions. This contextual understanding enhances the overall user experience, as Al can maintain a coherent and ongoing dialogue.

With the increasing globalization and diverse user bases of Agivant customers, DialogFlow’s support for multiple languages and multimodal interactions has become a game changer. It allows businesses to engage with users from different regions and language backgrounds, breaking down walls and expanding their spread.

Furthermore, the integration of voice, text, and other modalities enables users to interact with Al systems using their preferred mode of communication.

DialogFlow’s machine-learning capabilities enable conversational bots to train and improve continuously over time. The Al system can adapt its responses, identify patterns, and refine its understanding of user intent by analyzing user interactions, feedback, and relevant data.

In Agivant, we establish this iterative learning process to make the Al system more accurate, efficient, and personalized as it gains more exposure to real-world conversations.

As conversational Al becomes more prevalent, DialogFlow raises critical ethical considerations. It prompts discussions about privacy, data security, and the responsible use of Al.
Agivant developers using DialogFlow prioritize transparency, consent, and protection of user data, ensuring that their developed agents adhere to ethical guidelines and regulations.
In summary, Google Dialogflow has revolutionized conversational AI, and the Agivant Conversational AI Platform team managed to leverage its full ability to solve multiple industry use cases such as Customer Service and Support, E-commerce and Retail, HR Support, Healthcare and Telemedicine, Banking and Finance, Travel and Hospitality, etc.

Large Language Model Integration

Conversational AI Platforms and LLM models offer a powerful combined effect that takes conversational experiences to new heights. By integrating LLMs, such as PaLM 2/Open AI, into Conversational AI Platforms, businesses can leverage these models’ advanced language processing and generation capabilities to create more intelligent, context-aware, and human-like interactions.
LLMs excel in understanding and generating natural language text, allowing them to comprehend user queries and generate responses that mimic human conversation. This integration enables Conversational AI Platforms to benefit from the extensive pre-training and language knowledge encapsulated within LLMs, enhancing their understanding of user intent and improving the quality of responses.
Agivant Conversational AI team assists businesses in swiftly developing, training, evaluating, and implementing conversational AI interfaces. They seamlessly handle the entire lifecycle of conversational AI, including integration with top-notch LLM models.
Agivant team has successfully created multiple modules, POC, and POV, to leverage the LLM model’s power with Google DialogFlow usability to solve advanced industry-level problems such as Cross-Lingual Conversations, Enhancing Emotional Intelligence, Collaborative Problem Solving, Domain-Specific Conversational Expertise, etc.
Featuring, as below, an illustrative use case where the LLM model is used to generate an SQL query, validate it, and the same is then used for fetching data from SQL DB. This generic use case can be used as a base model for any industry and can be plugged in with any backend technology.

Partnerships and Solutions

Download Agivant POV

Sanjay Kumar

Chief Digital Transformation Officer

Sanjay has over 27+ years of experience in the IT industry and is a trusted solutions advisor with deep expertise in AI, cloud, and data technologies.

He has a proven track record of delivering innovative and impactful solutions for numerous customers. Before Agivant, Sanjay held the position of Senior Vice President of Digital Delivery at Infinite Computer Solutions, where he provided technology and delivery leadership to clients in wealth management, healthcare, and online digital platforms. He also spent over 23+ years at HCL Technologies where he was responsible for driving a business portfolio of USD 100+ Million and drove double-digit growth through a co-innovation working model with various clients. He also set up a co-innovation lab in Seattle to drive AI-based solutions and built strategic connections multiple customers.

Sanjay's industry expertise spans across Data Engineering and Analytics, Product Engineering and Development, Product Testing and Accessibility testing, and Product Support and Build Engineering.

Agivant Technologies

Sandeep Kishore

Founder and CEO

Sandeep is a proven CEO, key strategist, and trusted board director with over three decades of experience in the technology industry. He is a highly effective coach and mentor, known for his bold thinking and innovation. Throughout his career, Sandeep has demonstrated a remarkable ability to create and grow successful businesses.

Before founding Agivant, Sandeep served as an Executive Partner with Siris Capital Group, a leading Private Equity firm. Prior to that, he was the CEO & MD of Zensar Technologies from 2016-2021, where he spearheaded a massive turnaround, transforming the company into a fully digital enterprise. This successful transformation was featured as a case study by both Harvard Business School and London Business School.

Sandeep's career also includes over 25 years at HCL Technologies, where he held various leadership roles and built several billion-dollar businesses. An alumnus of IIT Bombay, he is a dedicated board advisor, mentor, and passionate advocate for social impact. He co-founded the Har Asha Foundation, a philanthropic initiative focused on helping young adults develop essential workforce skills. Beyond his professional achievements, Sandeep is also a published poet with two acclaimed books.

Agivant Technologies

Sanjay Jambhale

Chief Digital Delivery Officer

Sanjay is a passionate technology innovator and incubator with over 30 years of experience in the technology industry. He has a proven track record of building strong technology teams and enabling clients to achieve their strategic business objectives, particularly through large-scale Digital and Cloud Transformation initiatives.

Prior to joining Agivant, Sanjay spent over 6 years at Zensar Technologies. There, he led Global Practices and Delivery for Zensar's Experience, Advanced Engineering Services, and Data Engineering & Analytics units. He was instrumental in driving exponential Digital Business growth by implementing the High-Velocity Engineering (HiVE) approach for global clients' Digital and Cloud Transformation programs.

Before Zensar, Sanjay spent 22 years at TCS in various leadership roles. Notably, he headed Global Digital Delivery, focusing on Digital Reimagination/Transformation programs for over 250 global customers. Leading a team of over 6,000 digital engineers, he served clients across diverse industries. He also incubated Digital Marketing services as a new service line for TCS, growing it from scratch to a $100 million business within three years. Sanjay is an alumnus of IIT Kharagpur.

Agivant Technologies

Swanand Kulkarni

Architect and Practice Head, AI and Gen AI
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat. Duis autem vel eum iriure dolor in hendrerit in vulputate velit esse molestie consequat, vel illum dolore eu feugiat nulla facilisis at vero eros et accumsan et iusto odio dignissim qui blandit praesent luptatum zzril delenit augue duis dolore te feugait nulla facilisi.

Ankit Thakur

HRBP Lead
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat. Duis autem vel eum iriure dolor in hendrerit in vulputate velit esse molestie consequat, vel illum dolore eu feugiat nulla facilisis at vero eros et accumsan et iusto odio dignissim qui blandit praesent luptatum zzril delenit augue duis dolore te feugait nulla facilisi.

Ketan Bhadekar

Senior Digital Platform Solution Architect – Cloud Data Engineering
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat. Duis autem vel eum iriure dolor in hendrerit in vulputate velit esse molestie consequat, vel illum dolore eu feugiat nulla facilisis at vero eros et accumsan et iusto odio dignissim qui blandit praesent luptatum zzril delenit augue duis dolore te feugait nulla facilisi.

Chandan Singh

Senior Digital Platform Solution Architect – Cloud Data Engineering
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat. Duis autem vel eum iriure dolor in hendrerit in vulputate velit esse molestie consequat, vel illum dolore eu feugiat nulla facilisis at vero eros et accumsan et iusto odio dignissim qui blandit praesent luptatum zzril delenit augue duis dolore te feugait nulla facilisi.

Rakesh Deshmukh

Digital Platform Solution Architect – GCP Data Engineering
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat. Duis autem vel eum iriure dolor in hendrerit in vulputate velit esse molestie consequat, vel illum dolore eu feugiat nulla facilisis at vero eros et accumsan et iusto odio dignissim qui blandit praesent luptatum zzril delenit augue duis dolore te feugait nulla facilisi.

Ravi Ranjan

Principal Solution Architect – Delivery
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat. Duis autem vel eum iriure dolor in hendrerit in vulputate velit esse molestie consequat, vel illum dolore eu feugiat nulla facilisis at vero eros et accumsan et iusto odio dignissim qui blandit praesent luptatum zzril delenit augue duis dolore te feugait nulla facilisi.

Pandu Pabbisetty

Vice President – Digital Transformation
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat. Duis autem vel eum iriure dolor in hendrerit in vulputate velit esse molestie consequat, vel illum dolore eu feugiat nulla facilisis at vero eros et accumsan et iusto odio dignissim qui blandit praesent luptatum zzril delenit augue duis dolore te feugait nulla facilisi.

Tanu Das

Director – Sales and Customer Growth
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat. Duis autem vel eum iriure dolor in hendrerit in vulputate velit esse molestie consequat, vel illum dolore eu feugiat nulla facilisis at vero eros et accumsan et iusto odio dignissim qui blandit praesent luptatum zzril delenit augue duis dolore te feugait nulla facilisi.

Shri Krishna Somani

Bussiness Success
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat. Duis autem vel eum iriure dolor in hendrerit in vulputate velit esse molestie consequat, vel illum dolore eu feugiat nulla facilisis at vero eros et accumsan et iusto odio dignissim qui blandit praesent luptatum zzril delenit augue duis dolore te feugait nulla facilisi.

Sanjay Kumar

Chief Digital Officer
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat. Duis autem vel eum iriure dolor in hendrerit in vulputate velit esse molestie consequat, vel illum dolore eu feugiat nulla facilisis at vero eros et accumsan et iusto odio dignissim qui blandit praesent luptatum zzril delenit augue duis dolore te feugait nulla facilisi.

Sanjay Jambhale

Principal Solution Architect- Delivery
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat. Duis autem vel eum iriure dolor in hendrerit in vulputate velit esse molestie consequat, vel illum dolore eu feugiat nulla facilisis at vero eros et accumsan et iusto odio dignissim qui blandit praesent luptatum zzril delenit augue duis dolore te feugait nulla facilisi.

Sandeep Kishore

Founder and CEO
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat. Duis autem vel eum iriure dolor in hendrerit in vulputate velit esse molestie consequat, vel illum dolore eu feugiat nulla facilisis at vero eros et accumsan et iusto odio dignissim qui blandit praesent luptatum zzril delenit augue duis dolore te feugait nulla facilisi.

DevOps Engineer

Industry experience: 10 Years
Location: Pune

Agivant is a new-age AI-First Digital and Cloud Engineering services company that drives Agility and Relevance for our client's success.

Powered by cutting-edge technology solutions that enable new business models and revenue streams, we help our customers achieve their trajectory of growth.

Agility is a core muscle, an integral part of the fabric of a modern enterprise.

To succeed in an ever-changing business environment, every modern organization needs to adapt and renew itself quickly. We help foster a more agile approach to business to reconfigure strategy, structure, and processes to achieve more growth and drive greater efficiencies.

Relevance is timeless, and is the only way to survive, and to thrive.

The quest for relevance defines the exponential acceleration of humanity. This has presented us with a slew of opportunities, but also many unprecedented challenges. With technology-led innovation, we help our customers harness these opportunities and address the myriad challenges.