Product Centric Services for Partner Onboarding Platform
A project to build a platform to offer continuous product centric services with a real-time service usage dashboard.
Product Centric Services for Partner Onboarding Platform
A project to build a platform to offer continuous product centric services with a real-time service usage dashboard.

Objectives
- Fix over 3000 legacy bugs to remove tech debt and accelerate feature engineering to meet product management team requirements.
- Improve product analytics instrumentation by fixing 250+ pipelines and improve data quality/availability.
- Set up dedicated product engineering and support team to improve customer support experience and reduce total number of incidents.
Challenges
- Continuous challenge of new feature adoption, as well as time to release new features.
- Service outages due to high degree of tech debt.
- Insufficient insight due to lack of instrumentation of services.


Solution


Architect, design, and build an admin portal to improve partner onboarding experience.

Implementation of 50+ feature widgets to help enterprise partners configure user journey based on their own policies.

Implementation of service instrumentation framework to collect CTA (call to action) for every interface to track customer/partner journey.

100%-unit test automation implementation using TDD practices and processes.

Fix and Migrate data ingestion pipelines from SSIS, Python to ADF

Technology
React, Kusto, C#, Microservices, Spark, Python
AzureDevOps, Azure Anomaly Detector, Power BI, Azure Key Vault, Microsoft Purview


Outcome

40% cost savings in product support.
95% data accuracy to improve decision making.
200% improvement in feature release cycles.
Fixed 90% product legacy bugs.
85% telemetry instrumentation.
