Strategic Migration to CyberSource

Objectives

  • Leading global D2C player with 25+ brands and omnichannel presence; 30+ websites, 4 telemarketing partners, call centers, and drop-shipper partners
  • 5+ million transactions monthly across credit / debit cards, Paypal, ApplePay, GooglePay, multiple BNPL platforms etc.
  • Need for the Payment Gateway to support all transaction types including new orders, continuity (recurring payments), multiple installments, refunds and chargebacks etc.
  • Tokenization and fraud rule engine driven transcation processing structure.

Challenges

  • Escalating Payment Rejection Rates and Customer Churn: Surge in payment rejections across 25+ brands causing loss in revenue and hampering overall customer experience and increasing customer churn
  • False Positives due to improper Fraud Rule Engine: Existing system’s rigid Fraud Rule Engine triggering false positives in potential fraud transactions – directly impacting 30+ websites, 4 Telemarketing Partners, 5 Call Centers, and 5 Drop Shipper Partners globally
  • Blind Spots: The absence of key insights into the root causes of transaction declines significantly hampered effective problem resolution on time

Solutions

Agivant, as the client’s preferred consulting and technology partner orchestrated end-to-end solutioning, planning, and implementation of the seamless migration to CyberSource:

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End-to-End Program Ownership: Assumed complete responsibility for the migration process

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Token Migration: Facilitated secure export and import of 2.5+ million tokens, ensuring data integrity and security

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100% Automated Validation
Processes
: Rigorous validation of order intake, continuity processes, installment scenarios, and refund processes across all digital channels

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Proactive Fraud Mitigation: Conducted thousands of simulated payment transactions to optimize CyberSource Decision Manager and minimize false positives
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PCI Certification: PCI certification process, enabled account updater functionalities

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Plugin Implementation: Configured new WooCommerce CyberSource plugin, streamlining payment transactions

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Outcome

Partner Evaluation and Selection: Enabled clients to select CyberSource based on key decision parameters like performance, security, flexibility, and customer responsiveness

End-to-End Accountability: From payment processor evaluation to seamless integration, Agivant ensured a holistic approach with complete accountability

Operational Efficiency: Implemented CyberSource woo plugin and API integration for effective tokenization, ensuring smooth and secure migration

Scalable & Reusable: scripts for Token Migrations from any other payment processor to CyberSource
Future-Proof Migration: Developed scalable and reusable scripts to migrate tokenization from any payment processor to CyberSource

Agivant's Cybersource Playbook

Secure Transactions: Built a robust token management system for all transactions (new, recurring, instalments, refunds), boosting security and streamlining payment flows.
Optimized Fraud Detection: Using synthetic data in CyberSource Decision Manager, Agivant fine-tuned fraud detection rules, significantly improving payment acceptance rates.

Seamless Migration through Automation:

  • End to End automation to identify Payment Keys for legacy payment gateway and replace with CyberSource keys.
  • Leveraged BDD driven test automation framework to rigourously validate pre and post migration functionalities across payment scenarios and channels (new orders, recurring payments, refunds)

This comprehensive migration strategy orchestrated by Agivant addressed immediate challenges and positioned the client for sustained growth by optimizing payment processes and fortifying against potential fraud risks

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Sanjay Kumar

Chief Digital Transformation Officer

Sanjay has over 27+ years of experience in the IT industry and is a trusted solutions advisor with deep expertise in AI, cloud, and data technologies.

He has a proven track record of delivering innovative and impactful solutions for numerous customers. Before Agivant, Sanjay held the position of Senior Vice President of Digital Delivery at Infinite Computer Solutions, where he provided technology and delivery leadership to clients in wealth management, healthcare, and online digital platforms. He also spent over 23+ years at HCL Technologies where he was responsible for driving a business portfolio of USD 100+ Million and drove double-digit growth through a co-innovation working model with various clients. He also set up a co-innovation lab in Seattle to drive AI-based solutions and built strategic connections multiple customers.

Sanjay's industry expertise spans across Data Engineering and Analytics, Product Engineering and Development, Product Testing and Accessibility testing, and Product Support and Build Engineering.

Agivant Technologies

Sandeep Kishore

Founder and CEO

Sandeep is a proven CEO, key strategist, and trusted board director with over three decades of experience in the technology industry. He is a highly effective coach and mentor, known for his bold thinking and innovation. Throughout his career, Sandeep has demonstrated a remarkable ability to create and grow successful businesses.

Before founding Agivant, Sandeep served as an Executive Partner with Siris Capital Group, a leading Private Equity firm. Prior to that, he was the CEO & MD of Zensar Technologies from 2016-2021, where he spearheaded a massive turnaround, transforming the company into a fully digital enterprise. This successful transformation was featured as a case study by both Harvard Business School and London Business School.

Sandeep's career also includes over 25 years at HCL Technologies, where he held various leadership roles and built several billion-dollar businesses. An alumnus of IIT Bombay, he is a dedicated board advisor, mentor, and passionate advocate for social impact. He co-founded the Har Asha Foundation, a philanthropic initiative focused on helping young adults develop essential workforce skills. Beyond his professional achievements, Sandeep is also a published poet with two acclaimed books.

Agivant Technologies

Sanjay Jambhale

Chief Digital Delivery Officer

Sanjay is a passionate technology innovator and incubator with over 30 years of experience in the technology industry. He has a proven track record of building strong technology teams and enabling clients to achieve their strategic business objectives, particularly through large-scale Digital and Cloud Transformation initiatives.

Prior to joining Agivant, Sanjay spent over 6 years at Zensar Technologies. There, he led Global Practices and Delivery for Zensar's Experience, Advanced Engineering Services, and Data Engineering & Analytics units. He was instrumental in driving exponential Digital Business growth by implementing the High-Velocity Engineering (HiVE) approach for global clients' Digital and Cloud Transformation programs.

Before Zensar, Sanjay spent 22 years at TCS in various leadership roles. Notably, he headed Global Digital Delivery, focusing on Digital Reimagination/Transformation programs for over 250 global customers. Leading a team of over 6,000 digital engineers, he served clients across diverse industries. He also incubated Digital Marketing services as a new service line for TCS, growing it from scratch to a $100 million business within three years. Sanjay is an alumnus of IIT Kharagpur.

Agivant Technologies

Swanand Kulkarni

Architect and Practice Head, AI and Gen AI
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Ankit Thakur

HRBP Lead
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Ketan Bhadekar

Senior Digital Platform Solution Architect – Cloud Data Engineering
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Chandan Singh

Senior Digital Platform Solution Architect – Cloud Data Engineering
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Rakesh Deshmukh

Digital Platform Solution Architect – GCP Data Engineering
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Ravi Ranjan

Principal Solution Architect – Delivery
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Pandu Pabbisetty

Vice President – Digital Transformation
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Tanu Das

Director – Sales and Customer Growth
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Shri Krishna Somani

Bussiness Success
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Sanjay Kumar

Chief Digital Officer
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Sanjay Jambhale

Principal Solution Architect- Delivery
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Sandeep Kishore

Founder and CEO
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DevOps Engineer

Industry experience: 10 Years
Location: Pune

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