Move enterprise operations onto and let agents run the work

Agivant runs a dedicated ServiceNow practice that owns the operate layer. It moves homegrown ticketing and defect systems onto ServiceNow, then keeps incident, portfolio, and change work running with agents that triage, track, and correct in real time, with results in days and weeks.

Built on the Now Platform, with Flow Designer, Predictive Intelligence, Now Assist, IntegrationHub, Event Management, and the CMDB, Agivant reasons over live incident, defect, and change data across every workflow family ServiceNow ships: Technology, Employee, Creator, and Customer.

Most ServiceNow engagements end at go-live. Agivant stays for the operate layer, embedding agents where decisions get made, so the platform runs the work and keeps the system of record current at the same time.

See what we build on ServiceNow

Get Amp'd to move from migration to
autonomous ServiceNow operations

A ServiceNow operation earns its keep in production. Amp'd is how Agivant gets there. Bolt scaffolds the agent workforce, Forward Deployed Engineers rebuild the migration inside the enterprise's own ServiceNow instance, and production grade agents take over triage, cycle-time tracking, and validation against live incident data. Each engagement ships with evaluation and rollback, and every hardened workflow becomes a reusable asset the next build starts from. Every build amplifies the next.

Show up across every workflow family ServiceNow ships

Agivant builds, runs, and hardens across all four workflow families ServiceNow ships, each engineered for the outcome it owes the business. Where most ServiceNow partners specialize in one family, Agivant carries the same engineering standard across all of them.

Technology workflows: service that resolves before it escalates

Agents triage incidents and problems the moment a ticket lands, and request and catalog fulfillment runs on its own. Change automation reconciles every release against live configuration data in the configuration management database , so the record and the running estate stay in step.

Employee workflows: people productive on day one, cleanly separated on the last

Provisioning fans out across IT, facilities, and payroll so a new hire is ready to work on day one, and separation runs with provable access revocation on the last. Front-door deflection settles routine requests before a case is ever opened.

Creator workflows: custom logic that outlasts every upgrade

Agivant engineers upgrade-safe scoped applications for what the platform did not ship, wired into enterprise systems of record through IntegrationHub. Automated regression coverage runs on every release, so customization holds through each ServiceNow upgrade.

Customer workflows: answers on the first channel a customer chooses

Case and interaction management runs across every channel, backed by self-service portals and knowledge design that resolve common questions on the spot. Entitlement-driven commitments hold each response to the service level the customer is owed.

Put coordinated agents to work across the incident lifecycle

On ServiceNow, agents read every incident, defect, and change record the moment it lands, follow it through each sub-cycle, and surface discrepancies before they reach production.

Sub-cycle times tracked for milestones like Build Complete and UAT Deployment Complete across the full ticket lifecycle

Application changes linked automatically to the incident, supporting automation and the left-shift of requirements

Aggregate and metrics dashboards refreshed in real time across incident, defect, and change records

Data discrepancy dashboards that flag mismatches before they become production issues

Every automated action stays visible in a system of record the team already trusts.

Keep teams in control while agents
run the queue

Every Agivant agent is production grade from day one, observable and always on. System validations and controls sit in front of every automated step, so high-stakes changes route for human review while routine triage runs on its own. Teams set the rules, and agents apply them the same way, incident after incident.

Scale on ServiceNow with certified
engineering

Agivant connects through native ServiceNow APIs and IntegrationHub, so incident, defect, and change data flow into the automation layer on top of the instance the enterprise already runs. Its engineers are AI-native by background, and a library of more than 200 production agents is the starting point for multi-agent orchestration. Security is certified to SOC 2, ISO, and PCI DSS, and the validation and controls layer is composable, so new checks, dashboards, and workflows build on the same substrate. This is what an Amp'd enterprise looks like in production.

Proof from production

Gemini Enterprise engagements already running, with outcomes measured in the environment they were built for.

Technology and internet

50%+ less idle time in product launches, orchestrated on ServiceNow

Launch teams coordinated across systems with no shared view, so work sat idle between handoffs. Agivant orchestrated new product introduction on ServiceNow, with a real-time task hierarchy running across every connected system.

50%+Less idle time in the launch workflow

Technology and internet