Platform architecture
Six agents
across the ticket lifecycle
Agent layer
Triage and categorization agent
Investigate agent
LifecycleOps agent
Recommend agent
Auto resolve agent
Support ops assistant agent
Agent Engine
A2A protocol
Agentic orchestration layer
Alert-triggered workflows, agent mapping
Gemini models
RAG engine
AI intelligence layer
Issue detection, resolution matching, duplicate finding, RAG
Vector Search
Hybrid search index
Keyword and semantic vectors
Spanner Graph
BigQuery
Knowledge graph
Tickets, content, relationships
Context and ingestion
Context engine
Gemini Enterprise
100+ pre-built connectors
MCP
Native via ADK
Connector and ingestion
Application Integration · Dataflow · Document AI
Real-time and batch sync, document processing, metrics, events, logs and traces
Documents
Forums
ITSM
ServiceNow, Jira, or any other
Runbooks
Observability
Cloud Operations Suite, Cloud Logging
Governance
Agent registry
Agent identity
Agent gateway
Governance policies
AI threat and vulnerability scanning
Every executed fix stays under human approval.