Contact centers often struggle to fully understand customer interactions and operational patterns, making it difficult to drive optimal performance. This lack of insight limits the ability to provide truly exceptional customer experiences.
Agivant's solutions, built on the backbone of cutting-edge AI and deep learning, address these critical blind spots. We seamlessly integrate with Amazon Connect to deliver tangible outcomes in audio quality enhancement, AI-driven agent assistance, and actionable optimization insights.

Agivant's Vision: Fixing Contact Center Blind Spots

Agivant aims to personalize and optimize the contact center experience. Their focus is on uncovering and addressing these common issues:

  • Missed Customer Sentiment: Understanding customer feelings and addressing issues proactively.
  • Ongoing Technical Issues: Overlooking recurring technical problems reduces system reliability and customer satisfaction.
  • Unidentified Patterns: Failure to spot patterns in calls and knowledge gaps can result in poorer problem resolution.

Focussed Problem: Bad Call Quality

  • Impact: Poor audio (lag, noise, echo, etc.) leads to poor experiences, dropped calls, and bad reviews.
  • Financial Cost: Increased agent handle time, call escalations, and the need for repeated follow-ups create a substantial financialburden.
  • Operational Strain: Agent burnout, missed KPIs, and a negatively perceived call center are further operational consequences.

Agivant's Solution: Integrated Audio Quality Analysis

  • Deep Learning for Audio Classification: Identify problems like echo, lag, low volume, and more.
  • Amazon Connect Integration: Seamlessly connect the analysis model with the existing Connect infrastructure.
  • Actionable Insights:
    • A comprehensive insights dashboard provides clear visualizations of audio quality metrics, sentiment analysis, issue trends over time, and breakdowns by geographic region.
    • This granular data facilitates strategic network optimization, targeted agent training, and proactive issue resolution, improving overall performance.
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Benefits of the solution

Real-time quality monitoring and anomaly detection

Improved customer and agent satisfaction

Data-driven network optimization

Targeted agent training and equipment upgrades

Detailed analytics and insights into audio issues

Key Differentiators

Agivant's audio analysis works on both live and recorded calls, enabling a comprehensive approach.

Enhancements in audio quality benefit customers and agents, boosting satisfaction on both sides.

Proactive identification and remediation of audio issues translate into significant cost savings and tangible CSAT improvements.

Agivant’s deep learning and AI-powered solutions provide the missing insights and optimizations necessary to take your Amazon Connect powered contact center to the next level. With improved audio quality, AI-driven agent assistance, and actionable analytics, Agivant empowers you to deliver exceptional customer experiences while improving agent satisfaction and maximizing operational efficiency. Discover the tangible impact Agivant can have on your business – contact us today to schedule a consultation and explore the possibilities.

Sanjay Kumar

Chief Digital Transformation Officer

Sanjay has over 27+ years of experience in the IT industry and is a trusted solutions advisor with deep expertise in AI, cloud, and data technologies.

He has a proven track record of delivering innovative and impactful solutions for numerous customers. Before Agivant, Sanjay held the position of Senior Vice President of Digital Delivery at Infinite Computer Solutions, where he provided technology and delivery leadership to clients in wealth management, healthcare, and online digital platforms. He also spent over 23+ years at HCL Technologies where he was responsible for driving a business portfolio of USD 100+ Million and drove double-digit growth through a co-innovation working model with various clients. He also set up a co-innovation lab in Seattle to drive AI-based solutions and built strategic connections multiple customers.

Sanjay's industry expertise spans across Data Engineering and Analytics, Product Engineering and Development, Product Testing and Accessibility testing, and Product Support and Build Engineering.

Agivant Technologies

Sandeep Kishore

Founder and CEO

Sandeep is a proven CEO, key strategist, and trusted board director with over three decades of experience in the technology industry. He is a highly effective coach and mentor, known for his bold thinking and innovation. Throughout his career, Sandeep has demonstrated a remarkable ability to create and grow successful businesses.

Before founding Agivant, Sandeep served as an Executive Partner with Siris Capital Group, a leading Private Equity firm. Prior to that, he was the CEO & MD of Zensar Technologies from 2016-2021, where he spearheaded a massive turnaround, transforming the company into a fully digital enterprise. This successful transformation was featured as a case study by both Harvard Business School and London Business School.

Sandeep's career also includes over 25 years at HCL Technologies, where he held various leadership roles and built several billion-dollar businesses. An alumnus of IIT Bombay, he is a dedicated board advisor, mentor, and passionate advocate for social impact. He co-founded the Har Asha Foundation, a philanthropic initiative focused on helping young adults develop essential workforce skills. Beyond his professional achievements, Sandeep is also a published poet with two acclaimed books.

Agivant Technologies

Sanjay Jambhale

Chief Digital Delivery Officer

Sanjay is a passionate technology innovator and incubator with over 30 years of experience in the technology industry. He has a proven track record of building strong technology teams and enabling clients to achieve their strategic business objectives, particularly through large-scale Digital and Cloud Transformation initiatives.

Prior to joining Agivant, Sanjay spent over 6 years at Zensar Technologies. There, he led Global Practices and Delivery for Zensar's Experience, Advanced Engineering Services, and Data Engineering & Analytics units. He was instrumental in driving exponential Digital Business growth by implementing the High-Velocity Engineering (HiVE) approach for global clients' Digital and Cloud Transformation programs.

Before Zensar, Sanjay spent 22 years at TCS in various leadership roles. Notably, he headed Global Digital Delivery, focusing on Digital Reimagination/Transformation programs for over 250 global customers. Leading a team of over 6,000 digital engineers, he served clients across diverse industries. He also incubated Digital Marketing services as a new service line for TCS, growing it from scratch to a $100 million business within three years. Sanjay is an alumnus of IIT Kharagpur.

Agivant Technologies

Swanand Kulkarni

Architect and Practice Head, AI and Gen AI
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Ankit Thakur

HRBP Lead
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Ketan Bhadekar

Senior Digital Platform Solution Architect – Cloud Data Engineering
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Chandan Singh

Senior Digital Platform Solution Architect – Cloud Data Engineering
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Rakesh Deshmukh

Digital Platform Solution Architect – GCP Data Engineering
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Ravi Ranjan

Principal Solution Architect – Delivery
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Pandu Pabbisetty

Vice President – Digital Transformation
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Tanu Das

Director – Sales and Customer Growth
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Shri Krishna Somani

Bussiness Success
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Sanjay Kumar

Chief Digital Officer
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Sanjay Jambhale

Principal Solution Architect- Delivery
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Sandeep Kishore

Founder and CEO
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DevOps Engineer

Industry experience: 10 Years
Location: Pune

Agivant is a new-age AI-First Digital and Cloud Engineering services company that drives Agility and Relevance for our client's success.

Powered by cutting-edge technology solutions that enable new business models and revenue streams, we help our customers achieve their trajectory of growth.

Agility is a core muscle, an integral part of the fabric of a modern enterprise.

To succeed in an ever-changing business environment, every modern organization needs to adapt and renew itself quickly. We help foster a more agile approach to business to reconfigure strategy, structure, and processes to achieve more growth and drive greater efficiencies.

Relevance is timeless, and is the only way to survive, and to thrive.

The quest for relevance defines the exponential acceleration of humanity. This has presented us with a slew of opportunities, but also many unprecedented challenges. With technology-led innovation, we help our customers harness these opportunities and address the myriad challenges.